Information pursuant to Section 5 of the German Digital Services Act (DDG)

bitsurance GmbH
Dammstr. 41
31134 Hildesheim
Germany

Represented by the managing directors

Christian Wind
Philipp Oehler

Contact

Phone: +49 (0) 5121 3035545
Email: service@bitsurance.eu

Commercial register entry

Registered in the commercial register.
Register court: Local Court of Hildesheim
Registration number: HRB 207867

VAT ID

VAT identification number pursuant to Section 27a of the German VAT Act:
DE348409096

Authorization and supervisory authority

bitsurance GmbH acts as an insurance agent with authorization under Section 34d (1) of the German Trade Regulation Act (GewO).

Responsible supervisory authority / licensing authority

Hanover Chamber of Industry and Commerce
Bischofsholer Damm 91
30173 Hanover
Germany
https://www.ihk.de/hannover

Responsible professional chamber

Hanover Chamber of Industry and Commerce
Bischofsholer Damm 91
30173 Hanover
Germany
https://www.ihk.de/hannover

Insurance intermediary register

bitsurance GmbH is entered in the insurance intermediary register pursuant to Section 11a GewO.

Register lookup:
https://www.vermittlerregister.info

Registration number:
D-MUID-JWLDV-00

Joint register office

German Chamber of Industry and Commerce (DIHK)
Breite Straße 29
10178 Berlin
Germany
Phone: 0180 600 58 50 (EUR 0.20 per call)
https://www.vermittlerregister.info

Professional title and professional regulations

Professional title:
Insurance agent with authorization under Section 34d (1) GewO

Granted in:
Federal Republic of Germany

Professional regulations:

• Section 34d German Trade Regulation Act (GewO)
• Sections 59-68 German Insurance Contract Act (VVG)
• Section 48b German Insurance Supervision Act (VAG)
• German Insurance Mediation Regulation (VersVermV)

The professional regulations can be accessed via the website operated by the German Federal Ministry of Justice and juris GmbH:
https://www.gesetze-im-internet.de

Professional liability insurance

andsafe Aktiengesellschaft
Provinzial-Allee 1
48159 Münster
Germany

Geographical scope of the professional liability insurance:
European Union and the other contracting states of the Agreement on the European Economic Area (EEA)

Complaints management

Complaints may be submitted in writing or by email using the contact details stated above. We confirm receipt of a complaint, review it and respond without undue delay in clear and understandable language. If an immediate response is not possible, we will inform you of the reasons for the delay and the expected completion of the review.

Arbitration bodies and consumer dispute resolution

Pursuant to Section 17 (4) VersVermV, we are obliged to participate in dispute resolution proceedings before an arbitration body recognized under Section 214 (1) sentence 1 no. 2 VVG if the policyholder calls upon such a body for the out-of-court resolution of a dispute between the policyholder and us.

Responsible arbitration bodies:

Versicherungsombudsmann e. V.
Postfach 08 06 32
10006 Berlin
Germany
https://www.versicherungsombudsmann.de

Ombudsmann Private Kranken- und Pflegeversicherung
Postfach 06 02 22
10052 Berlin
Germany
https://www.pkv-ombudsmann.de

For disputes that do not concern insurance mediation, we are neither willing nor obliged to participate in dispute resolution proceedings before any other consumer arbitration board.