Welcome to the service area of Bitsurance. As an existing customer, we are here to assist you with any questions regarding your insurance coverage, contract adjustments, or in the event of a claim.

To ensure we can process your request as quickly as possible, please have your insurance certificate number (policy number) ready for every contact.

How to reach us

To ensure documented and prompt processing, we kindly ask you to contact us preferably by email.

• Email (Preferred): service@bitsurance.eu
• Phone: +49 (0) 5121 3035545
• Mailing Address: bitsurance GmbH Dammstr. 41 31134 Hildesheim Germany

When should you contact us?

Please inform us promptly if there are any changes to your contract situation or if you need assistance. Typical occasions include:

• Contract Changes: Address changes, cancellation, or adjustment of the insured amount.
• Claim Notification: If you have lost access to your insured assets or if an insured event (e.g., theft/extortion) has occurred.
• Technical Questions: Questions regarding the setup or configuration of your hardware wallet in relation to the policy.

Important information for your inquiry

To process your request without further questions, please always provide the following:

1. First name and date of birth of the policyholder
2. Insurance certificate number (policy number)
3. A brief description of your request

Security Notice: Please never send us sensitive data such as your seed (recovery words), private keys, or passwords via email or post. Our team will never ask you for this information. We only require your policy number and your personal data for identification.